Hulu Brings Viewer Experience HQ to San Antonio

Upon completion in 2018, the project will bring an additional 500 jobs to the area, on top of the 300 that will be created during construction this year.
Ben Smith, head of experience, Hulu
Ben Smith, head of experience, Hulu

Hulu is opening a new viewer experience operations headquarters in San Antonio. The new building will process technology and services requests for subscriptions from customers across the U.S., increasing customer support capabilities as the company prepares to roll out its new live television service.

A Texas Enterprise Fund grant offer of $1.3 million was given to Hulu. Upon completion in 2018, the new headquarters is set to bring in an additional 500 jobs to the area, on top of the 300 that will be created during the building phase this year.

“One of our key values at Hulu is putting the viewer first, and vital to that is crafting and delivering an extraordinary customer experience. In addition to building a great product, we’re building an infrastructure that allows us to provide the most personal, responsive and knowledgeable customer support for our viewers,” said Ben Smith, head of experience with Hulu, in prepared remarks. “With its vibrant culture and large and diverse talent pool, we’re incredibly excited to partner with the city to make San Antonio home to our viewer experience operations.”

Image courtesy of Hulu