OCTOBER ISSUE: Automated Response

Various technologies are both improving the guest experience and making behind-the-scenes activities at the properties more efficient.

How Hotels Are Better Catering to Personal Preferences

ShelfX Smart fridge

By Dees Stribling, Contributing Editor

Like the jump to key cards or the introduction of the reservation system, today’s hotel technology is about to take another great leap forward. Various technologies are both improving the guest experience and making behind-the-scenes activities at the properties more efficient.

One example fits in the palm of your hand: “For new hotels, guest-activated rooms are a given,” said Jason Dardis, a principal in the Seattle office of architecture and engineering firm DLR Group. “Key card-activated rooms are typical in Europe and now are coming to major cities in the United States.”

Or in not-so-major cities. At the Fairfield Inn & Suites in East Peoria, Ill., owner EM Properties recently had Act On Energy install a system in which an illuminated key card slot replaces a standard light switch near the door. To turn the lights on, the guest inserts the room key in the slot and leaves it there. As an added measure, the room thermostat is linked wirelessly with the key card-activated lighting system. The HVAC only operates when the room is occupied.

Read the full article in the October 2014 issue of CPE. Access is free!